Canned mail

{ticket_id} – Ticket ID
{ticket_subject} – Ticket Subject
{ticket_description} – Ticket description given while creating ticket
{ticket_status} – Ticket status
{ticket_category} – Ticket Category
{ticket_priority} – Ticket Priority
{customer_name} – Name of ticket creator
{customer_email} – Email of ticket creator
{time_created} – Ticket create time
{agent_created} – Name of the agent who have created ticket on behalf of user. Empty if ticket created by user himself.
{assigned_agent} – Name(s) of agent assigned to ticket.
{reply_user_name} – Name of user posted last reply.
{reply_user_email} – Email of user posted last reply.
{reply_description} – Last reply description.
{ticket_history} – History of communication in ticket.
{updated_by} – Name of user doing current activity.
{ticket_url} – URL of the ticket.
{cust5} – Type of Complaint
{cust6} – Brief Description