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{ticket_id} – Ticket ID {ticket_subject} – Ticket Subject {ticket_description} – Ticket description given while creating ticket {ticket_status} – Ticket status {ticket_category} – Ticket Category {ticket_priority} – Ticket Priority {customer_name} – Name of ticket creator {customer_email} – Email of ticket creator {time_created} – Ticket create time {agent_created} – Name of the […]